Welcome to The Garage Howden

We work hard to take the stress and dread out of having your vehicle repaired or serviced.

AA Approved Garage (new logo)

We are inspected and certified by the AA

We offer free vehicle collection & delivery throughout the day, within a 12-mile radius

Why are we different from any other garage?

The senior staff and new owners of The Garage Howden wanted a new approach to customer service.

“We have always done it like that” was banned as a statement!

A new rule book was introduced, and these are the steps The Garage Howden now follows and abides by…

Our Charter

Step 1

Research common garage complaints and scams and make sure we never expose a customer to any of these; create a unique code of conduct and offer a fresh approach. Make sure all our colleagues are trained so we are professional, transparent, trustworthy, and above all else, honest.

Step 2

Continue to invest and equip the Garage with the latest and best equipment so we can do the job professionally and efficiently.

Step 3

Build a team of colleagues that are the best in their field, continue to train them, and reward them based on customer satisfaction and repeat business.

Step 4

Get rid of the jargon and complicated language, never patronise, explain what we are doing and why; always listen and never pressure a customer into a decision. Treat every customer whether they be female, male, young, or old with the same respect, remembering no question is ever a stupid question.

Step 5

Remove inconvenience as much as we can by collecting and delivering vehicles throughout the day, if the customer needs to visit The Garage, make them comfortable in a private area with free drinks, WiFi, and comfortable seating.

Step 6

Write everything down so the customer can check on quotes and ring around if required, detail all the work done in our invoices, line item every cost so nothing is hidden.

Step 7

Price fairly; The Garage Howden will likely never be the cheapest in the area, our hourly rates are based on an honest and true representation of our skills and level of equipment (one common garage scam noted in our research was to charge a low rate and take twice as long to do the job).

Step 8

Become accredited and audited by major institutions, such as the AA and DVSA; this makes sure our standards are always maintained every week, every month, and every year.

Step 9

Fit quality OEM parts, oils, and fluids that can be warranted and stand by that warranty if a problem occurs.

Step 10

Sort out the problem. It’s a fact we will make mistakes, but we never shy away from our responsibilities. If you are happy with the service then tell everyone, if you have a concern then tell a colleague and they will escalate this to the owners, any problem (large or small) is never ignored, and you can be assured that we will resolve it to the best of our ability.

Some reviews from our customers...

Courteous, friendly & knowledgeable staff, quality service, good value for money.
Simon G.
10:56 03 Dec 21
Very friendly sorted out my car problems in a very professional way
danny F.
14:50 16 Nov 21
The only garage around that could make me an appointment within 2 days.They kept me informed throughout and helped when parts were difficult to get by lending me a courtesy car without any notice and no extra charge.I really can’t fault any aspect of my experience.I will definitely return!
Charlotte P.
19:54 09 Nov 21
Great job on painting my rear bumper
Paul E.
10:11 09 Nov 21
Friendly service. Good waiting area too while MOT was undertaken.
Jason B.
21:55 04 Nov 21
Really lovely experience. Always fit me in at the drop of a hat. Mark Marsay, the mot tester is friendly and always has a moment to talk to you.Highly recommended.
Geoff “Skip” S.
10:19 21 Oct 21
Had an electrical issue with my display unit and the car was in need of an M O T. The mechanic found the problem with the display and was able to fix it. Really appreciate the help and kindness of the team and I would highly recommend them to anyone who has had a similar problem. Thank you so much to you all at The Garage Howden.
Gina G.
08:22 21 Oct 21
Friendly and professional staff, including Sophie the receptionist. Will definitely use them again.
Geoff S.
08:16 21 Oct 21
Always have my cars serviced and repaired here. Great customer care and a friendly but very professional approach. Would strongly recommend them to anyone.
Deryck E.
08:13 21 Oct 21
Super easy to book through the website, extremely professional team, great communication and a great price. VW couldn't fix the issue but The Garage Howden could! Highly recommend.
Ben K.
14:31 06 Sep 21
Brilliant service as usual.
derek C.
09:41 12 Aug 21
We decided to have the cam chain replaced on our 2005 Audi S4. This is a really big job which involves dropping the engine out. While they were there a few other issues were found and rectified. The car was returned with all works completed to an excellent standard. I would like to say thankyou to James for all the hard work he put into it, clearly a guy who loves his cars.
L W.
11:19 04 Aug 21
Excellent service very helpful friendly staff outstanding waiting room with free hot and cold drinks for all customers very quick service
William N.
10:31 29 Jul 21
Great set of people had new tyres fitted and balanced on my bmw gs 1200 bloke who did it knows his stuff will be using again thanks again mick
Michael O C.
12:22 26 Jul 21
Very professional. Lovely team, welcoming and great communication, kept me updated throughout. Great price. Highly recommend and will be back when needed. Thank you.
Claire P.
14:45 09 Jul 21
Excellent service Mark was fantastic will use again and recommend no fuse and value for moneyThank you .
Kay T.
16:54 01 Jul 21
Fantastic service from The Garage Howden.Took my classic car in .They fixed the problem and when I got home I discovered another completely unrelated issue.I rang them and they said no problem bring it back and we will sort it for you.Good old fashioned service where nothing is too much trouble.
Steve P.
15:59 24 Jun 21
Superb service - great team - felt the car repair was in good hands and the team were 100% knowledgable and trustworthy. Thank you !
Amanda M.
16:11 23 Jun 21
Very short notice A/C check and refill, really professional and very fast. Kept me informed throughout the process, tidy waiting area, nice classics in the showroom. Great service.
Chris T.
08:38 23 Jun 21
Our little vauxhall viva was booked in for Air conditioning re gas and seal check , at the same time asked for our engine and Bay to be steam cleaned if possible as it looked like a barn find both were carried out we have now a cool car and an engine looking new again plus was washed outside and vacumed inside my wife was very happy with the way staff looked after her . The invoice was very reasonable for the service she received will be back 😀👍
Kevin T.
04:04 17 Jun 21
Booked a service via AA. Collected on time and returned on time. Everything seems okay so far so no reason to complain. Definitely happy to use them again. The lady at the end of the phone was very helpful and pleasant.
Sue P.
19:18 09 Jun 21
I cannot praise RM Motors highly enough. I had work carried out to my 44 year old MG, spot on with the work. All staff friendly and professional. A few weeks later whilst sat at the side of the road (I did say 44 year old MG!) after an unrelated breakdown I was approached by someone asking if I’d broken down. It was at this point that i realised it was 1 of the mechanics from RM who said to get the car recovered to them and he would wait for me there, this was after closing hours. Top class service! Thank you
Simon R.
07:45 09 Jun 21
Our diesel turbo intercooler pipe had broken and we had it fixed within minutes of showing up, good fast repair with friendly staff
The Fan M.
12:45 01 Jun 21
Highly Recommended local garage.. For all car needs new or old whether its for engine work, mot or a service RM Motors always happy to help out thankyou so much!
William A.
18:58 18 May 21
Excellent service by a team of experts. Its great to see that there are still some real motor engineers out there. Highly recommend.
Rory D.
08:29 14 May 21
Polite staff,free tea coffee,excellent service.
ian C.
16:12 11 May 21
Had a leisure battery, hook up and diesel heater fitted in my horsebox by RM Motors, excellent job, even rang me back at the weekend to,answer a query on using it. They also repaired my sky light and took the time to replace a piece of body work. Highly recommended.
Louise D.
16:08 11 May 21
I was told My Bentley turbo r was in need of a full engine rebuild by a very reputable classic Bentley and rolls Royce specialist in Leeds to try and fix a miss fire l, they said the car was two Cylinders down on compression and I also had excesss smoke over 3500 rpm which they had no idea was the cause . I took the car to rm engineering for the first time for a second opinion and within hours said they had located the problem and it was a leaking air intakeManifold due to broken up gasket . They invited me down so they could show me this using a smoking machine to expose the leaking gasket , they then got back to me with a cost to repair which I was happy with and they also painted the rocker covers and the turbo with no fuss and fixed some other parts , I will be taking all my classics and speciality cars to them from now on . Honest And very knowledgeable and easy to deal with . Hidden gem !
Haelo G.
16:01 04 May 21
Great service and friendly staff too. All the best for the future
lee L.
22:03 23 Apr 21
Brilliant job done , fab service and support from Sophie and Michael ! Will be going back in the future, totally recommend !!
chris S.
06:43 22 Apr 21
Absolutely fantastic service, there are not many people I would trust to do a paint repair on my pride and joy. I have to say the guys at RM have done a superb job and I can’t recommend them highly enough. Proper craftsman who certainly know what they’re doing.
Doctor L.
18:43 21 Apr 21
Very helpful team, always here to advise and do a great job on my car servicing. Would recommend to all friends and family.
Reece D.
08:32 19 Apr 21
For anyone concerned whether their horsebox is actually safe to put their precious horses in, I would highly recommend taking it to RM Motor Engineers Ltd . I took my, 08 plate, for a service and the horse area assessment is a £30 add on - not much for peace of mind to know my horses won’t go through the floor. All parts of the horse area are checked and rated out of 5 but anything that could cause an issue is photographed and flagged up. Mine is safe 👍 but there’s a few bits of decay which I’ll take and have repaired soon. After the service my box felt noticeably different to drive 👏👏👏 - highly recommend this garage - lovely bunch of approachable and professional engineers/staff 😊
Kevin M.
19:50 18 Apr 21
First class service and customer care
Phil R.
12:44 06 Apr 21
Booked my 2012 kia sportage in for a new clutch with rm motors and I'm very happy with the service.This is the first time I've used this company.I like that they have explained to me what they have done.They also spotted that one of my springs was broke and showed me the damage when I came to collect the car.All in all a great service so will be using these for any service/repairs I need.Cheers guys
Thomas T.
17:04 31 Mar 21
Very professional free machine coffee in nice clean waiting room surrounded by some nice classic cars .Covid friendly with hand sanitizer and paper towelFirst time ive used them and will returnHighly recommended
Paul H.
08:14 31 Mar 21
First class service, a quality job and the turnaround was early too. Oh and they changed me less than the quote!
Steve B.
15:24 26 Mar 21
I always use this business for my Motorhome and other vehiclesThey are easy to use and you always feel that they will go that extra bit to get you sortedI always feel that they have tried their best for me
Kevin S.
16:51 19 Mar 21

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